Support

AS THE UK IS NOW NO LONGER PART OF THE EUROPEAN UNION, THIS HAS RESULTED IN CHANGES TO THE WAY WE NOW PROCESS ORDERS TO COUNTRIES STILL WITHIN THE EU.

ALL EUROPEAN CUSTOMERS OUTSIDE OF THE UK, INCLUDING ALL EU COUNTRIES, WILL NO LONGER BE CHARGED VAT BY US ON THEIR ORDER, THIS ALSO APPLIES TO DELIVERY CHARGES. PLEASE BE AWARE THAT CUSTOMERS NEED TO PAY VAT CHARGES UPON ARRIVAL OF GOODS TO THEIR COUNTRY. ONCE THE ITEMS ARRIVE IN THE COUNTRY, CUSTOMERS WILL BE CONTACTED BY THE COURIER AND NOTIFIED THAT VAT AT THE COUNTRY’S CURRENT RATE WILL NEED TO BE PAID BEFORE THE GOODS ARE RELEASED. DUTY CHARGES TO EU CUSTOMERS ARE UNLIKELY TO COME INTO FORCE HOWEVER THIS DECISION IS TAKEN AT THE DISCRETION OF LOCAL CUSTOMS AUTHORITIES. PLEASE CHECK WITH THE LOCAL CUSTOMS AUTHORITY FOR FULL CLARIFICATION. IF YOU HAVE ANY CONCERNS IN THE MEANTIME PLEASE FEEL FREE TO EMAIL US AT sales@jandcrwood.co.uk FOR FURTHER INFORMATION AND UPDATES.

For help choosing the right Metalcraft tools, existing customers who might have any technical queries or for questions on any of the Metalcraft products please contact Mike Collins at mcd@jandcrwood.co.uk or phone 01482 345067

Arrange a Demonstration

Metalcraft offer a free no obligation demonstration service at our premises in Hull-UK, why not come down and see for yourself how easy and effective Metalcraft tools really are, we’ll supply the knowledge, guidance and steel, all you need to do is turn up with any questions you might have. To arrange a time, call 01482 345067 or email Mike Collins on mcd@jandcrwood.co.uk we look forward to seeing you soon. Please note it is essential you arrange a time prior to your visit to avoid disappointment and the possibility of a wasted journey.

Metalcraft Guarantee Shop with Confidence

All our products, except for punch pins and blades, are guaranteed for one year from the date of invoice (dispatch date). In the unlikely event of a fault occurring in fair and normal use (as per the relevant published specifications), we will repair the item concerned. If we are unable to repair it we will replace it or failing that, refund the money paid for it in full.

In addition, where unwanted goods* are returned within 21 days of delivery, a full refund will be made as soon as all goods are received by us in an unused and satisfactory condition. The company reserves the right to deduct charges from the refund for any goods that are returned in a damaged state. Furthermore, J & C R Wood Ltd will not be held liable for the loss of any returned parcels, so we recommend that you obtain proof of posting and take out adequate parcel insurance to cover against consequential loss by the post office or your chosen courier.

*The term goods refer to any standard Metalcraft products, except for any tools or parts thereof which have been specially modified to meet a customer’s specific requirements. Due to a policy of constant development, J & C R Wood Ltd reserves the right to alter designs, specifications and prices without prior notice.