Returns & Refunds

Cancellation of Orders

On receipt of the goods*, you have a cooling off period of 21 days in which to cancel the contract (order).

An order once cancelled will be refunded in full, as soon as the customer has returned all of the goods in an unused and satisfactory condition. The company reserves the right to charge for any goods that are returned in a damaged state. Furthermore, J & C R Wood Limited will not be held liable for the loss of any returned parcels, so we recommend that you obtain proof of posting and take out adequate parcel insurance to cover against consequential loss by the post office or your chosen courier.

*Goods refers to any Metalcraft products except for any tools or parts thereof which have been specially modified to meet a customers specific requirements.

Guarantee

All of our products, with the exception of punch pins and blades, are guaranteed for one year from the date of invoice (dispatch date). In the unlikely event of a fault occurring in fair and normal use (as per the relevant published specifications), we will repair the item concerned. If we are unable to repair it we will replace it or failing that, refund the money paid for it in full.

Due to a policy of constant development, J & C R Wood Limited reserves the right to alter designs, specifications and prices without prior notice.